SHIPPING & Returns

Domestic & international shipping

UK Shipping will be a flat rate, using Royal Mail First Class. Physical items ordered will be dispatched in 1-5 working days depending upon order volume - but it’s usually sooner rather than later. Items are shipped Mon-Fri - and any orders after 1pm Friday, and the weekend are shipped on Monday.

Shipping internationally will be added in the very near future. If you see something you like, and want me to ship to you overseas, please contact me and I am happy to do so. The facility will be added as standard at a future date.

Returns & exchanges

Please note that most of my physical items are personalised, and therefore cannot be returned, unless it’s a clear mistake on my part. I copy and paste all text I use, so please make sure you have entered your details correctly. If I spot any glaring errors, I will of course contact you prior to printing to confirm.

Digital items CANNOT be refunded. Item descriptions are clear - please make sure you are clear what you are ordering.

Any generic physical items that are no longer wanted, will be refunded upon safe resellable condition return of the item. Postage will be at the buyers cost and the refund will be for the item price only.

Damaged or faulty goods

If your item gets to you damaged, then please get in touch with photographic evidence to show the damage occured during transit. A replacement will be sent within 3-5 working days.

Contact us

Email Mel with any issues, concerns or sparkling reviews at mel@melicraft.co.uk.